FAQs

Frequently Asked Questions (FAQs)

1. Do you offer free shipping?

Yes! We offer FREE shipping on all U.S. orders — no minimum required. Your order will be processed within 1–3 business days, and delivery usually takes 5–10 business days.

2. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use that link to check your package’s progress at any time.

3. How long will my order take to arrive?

• U.S. orders: 5–10 business days

• International orders: 10–20 business days (shipping rates calculated at checkout)

Please note: delivery times can vary depending on location and carrier delays.

4. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.

5. What if my product arrives damaged or defective?

We’re sorry if that happens! Please contact us at support@purekitchen.com with your order number and a photo of the issue. We’ll make sure you get a replacement or full refund right away.

6. Can I cancel or change my order?

If your order hasn’t shipped yet, contact us immediately at support@purekitchen.com and we’ll do our best to update or cancel it before it’s sent out.

7. Do you ship internationally?

Yes! We ship worldwide. International shipping times and rates are shown at checkout.